Ticket Purchase

Standard Tickets: £22.99

Standard Ticket + Meet & Greet: £27.99

We recommend securing your tickets in advance by purchasing them online (atlanticharmonyequestrian.co.uk) to guarantee your spot at the event. However, for your convenience, any remaining tickets will also be available for purchase at the gate on the day of the event.

Children under the age of 18 are welcome to attend the event, but they must be accompanied by an adult.

 

Refunds and Exchanges

Please be aware that all tickets for this event are non refundable and non exchangeable.

In the unlikely event of a cancellation, please rest assured that you will receive a full refund for your ticket purchase. The refund will be processed back to the original bank account used for the ticket purchase.

 

Ticket Delivery

You will receive an email confirmation of your purchase. Please be prepared to provide your name and email address at the door for event registration.

 

Event Entry

For the safety and enjoyment of all attendees, please be aware that bags will be checked at the gate, and no outside alcohol will be allowed on the premises.

Children under the age of 18 are welcome to attend the event, but they must be accompanied by an adult.

 

Event Rules and Behaviour

Please note that no animals are allowed on the event site unless prior arrangements have been made. This policy is in place to ensure the safety and comfort of all event attendees and participants.

Prohibited Behaviour

Any behaviour that poses a risk to the safety and well-being of attendees and staff.

We want to ensure a positive and enjoyable experience for all event participants. Violation of these rules may result in removal from the event.

For your safety and the well being of the horses, please refrain from touching or feeding the horses during the event. It's crucial to respect these beautiful animals and maintain a safe environment for all.

Please adhere to event guidelines, respect property and animals, and follow any instructions from our event staff to help us maintain a safe environment for everyone.

 

Event Cancellation or Postponement

In the rare event of an event cancellation, we will take the following steps:

Notification: We will promptly notify all registered attendees through the contact information provided during ticket purchase. Please ensure your contact details are accurate.

Refunds: Full refunds for ticket purchases will be issued to the original payment method used for the ticket purchase. Refunds will be processed as soon as possible.

Rescheduling: In the case of rescheduling, we will provide information on the new date and time. If the new date is not suitable for you, you may request a refund at megan@atlanticharmonyequestrian.co.uk.

Communication: Any updates regarding the event status, cancellation, or rescheduling will be communicated via email and our official social media channels.

Your satisfaction and convenience are our priority, and we appreciate your understanding in unforeseen circumstances.

 

Access and Accommodations

The event will take place in the Charwood Arena. Please do not enter any other arena or the area housing the livery horses. Your cooperation is essential in maintaining a safe and organized environment for everyone.

We are committed to ensuring that our event is accessible to all attendees. If you have any specific accessibility needs or require assistance, please let us know in advance, and our team will do their best to accommodate your requirements. We aim to provide an inclusive and welcoming environment for all participants.

Please be advised that there will be reserved seating areas designated for event staff and invite-only guests. We kindly request that attendees refrain from occupying these reserved seats to ensure a smooth and organized event experience for all.

You agree to leave the Farm if we ask you to at any time and for any reason.

 

Event Changes

While we strive to maintain the event schedule as planned, please be aware that unforeseen circumstances may arise. In the event of schedule changes that are out of our control, rest assured that we will diligently work to find suitable replacements and minimize any disruptions to the event.

In the instance of an event schedule change, please note that we may be unable to offer refunds. We appreciate your understanding and flexibility in such situations, and our priority will be to deliver a memorable event experience despite any unexpected adjustments.

In the event that the venue is changed, we will ensure that the new venue remains within a 30-mile radius of the originally planned location. Please be aware that no refunds will be issued in such circumstances. We appreciate your understanding and cooperation in making the necessary adjustments for the event's continued success.

Any changes to the event location or schedule will be promptly communicated via email. Please ensure that your contact information is accurate, and check your email for updates to stay informed about any modifications to the event.

 

Photography and Recording

We welcome videos and images at the event! Feel free to capture and share your moments with us by tagging us on social media. We'd love to see your perspective and share in the excitement with you.

By attending the event, you are agreeing to be included in images and videos, which may also include audio recordings. These multimedia materials may be used for event documentation, promotional purposes, or other related content.

 

Privacy and Data Collection

When purchasing tickets, rest assured that your data will not be shared. We value your privacy and will use your information solely for event related purposes.

Your data security is our priority. We have implemented robust measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our data protection protocols adhere to industry standards, and we are committed to maintaining the confidentiality and integrity of your data.

 

Safety Guidelines

Follow event staff instructions and guidelines at all times.

Be aware of your surroundings and exercise caution during any activities.

Do not engage in disruptive or dangerous behaviour that may pose a risk to yourself or others.

If you observe any hazards or have safety concerns, please report them to event staff.

Be mindful of event signage and restrictions regarding access to certain areas.

Keep personal belongings secure to prevent accidents and theft.

In case of any medical emergency, please seek assistance from event personnel immediately.

Adhere to all rules and policies for the safety and well-being of all attendees and participants.

 

Guidelines for Being Around Horses

Approach Calmly: Approach horses calmly and slowly, avoiding sudden movements and loud noises.

Speak Gently: Speak softly and soothingly to the horse to let them know you're there.

Do Not Startle: Avoid surprising a horse from behind or in their blind spots. Make your presence known.

No Running: Do not run or make abrupt movements around horses, as they can be startled easily.

Respect Space: Give horses their personal space. Do not crowd them or touch them without permission.

Stay Clear of Hooves: Be mindful of a horse's hooves; do not stand directly behind or in front of them.

No Sudden Gestures: Avoid sudden gestures, such as waving your arms, as they can startle horses.

Do Not Feed: Do not feed horses without the owner's or caretaker's permission. Feeding them inappropriate food can be harmful.

Stay Calm in Crowds: If in a group, stay calm and avoid overcrowding the horses. Follow instructions from event staff.

Use Caution with Young Horses: Exercise extra caution around young or unfamiliar horses, as they may be more unpredictable.

Wear Appropriate Attire: Wear closed-toe shoes and appropriate clothing when around horses for your safety.

Children and Horses: Supervise children closely when they are near horses. Children should be taught how to interact with horses safely.

No Fast Movements: Avoid sudden movements, especially around horses that are not used to crowds or noise.

Following these guidelines helps create a safe and respectful environment for both humans and horses.

 

Vehicles  

You accept that taking vehicles onto a farm is a risk to safety and may cause damage for which you accept responsibility. You agree to move your vehicle on request. You consent to us moving your vehicle as your agent and at your own risk. If you ask us to move a vehicle then you warrant that you act with the authority of the owner. If we agree to move a vehicle then in consideration you will indemnify us and hold us harmless for any losses arising to the maximum extent permitted by law.

 

Smoking

No smoking or use of e cigarettes is allowed anywhere on the Farm, except for the area near the toilet where a cigarette disposal bin is provided.

 

Disclaimers and Liability

Please be aware that in the event of injury or death, we cannot accept responsibility for any accidents or harm that may occur. Attendees participate in activities at their own risk, and it's essential to exercise caution and follow safety guidelines during the event.

In the unfortunate event of injury or death, please note that the venue cannot be held responsible. Attendees are expected to take personal responsibility for their safety, and it's important to exercise caution and adhere to safety guidelines while at the event.